Next generation omnichannel contact centre solutions for customer centric businesses.
Is improving the way that your inbound and outbound communication works crucial to the successful running of your business? Avaya Oceana offer a next generation contact centre solution that puts customer centric thinking right at the core of any business strategy.
With Oceana, you can easily handle customer interactions across all devices and channels – whether that’s mobile, web, chat, SMS, social media, voice, email or video. It also contains the option for you to customise defined business rules and criteria in order to give you a clear picture of how your company is running, and the results that agents are achieving on your behalf. Avaya Oceana also comes with reporting of the end to end customer journey across all omnichannel touch points as standard so you’ll never be in the dark.
We recommend Oceana because it makes things easier for companies to extend and manage unified support of customer centric business and customer journeys, keeping your business running smoothly and your customers happy.
To find out more that full capabilities of Avaya Oceana, download our factsheet or request a demo from our Avaya experts.Download Factsheet