Advanced routing software for a flexible, dynamic way to manage inbound and outbound calls.

As your business grows, it’s inevitable that the pressure on your call agents will do likewise. With a greater number of customers and prospects, it’s crucial that you find a way to effectively manage your sales funnel so that initial success doesn’t turn to failure. To keep customers happy, and to ensure your team is working with maximum impact and efficiency, your contact centre may need an upgrade.

Avaya Aura Elite is an Automatic Call Distribution application that maximizes routing and resource selection, giving you complete control over the prioritization of calls within your sales funnel. With this software, you’ll have the ability to support agents as much as possible – controlling the flow of work throughout your team and ensuring that calls are prioritized at your discretion. As a result, agents will be able to handle calls more effectively and their productivity will be improved. It also offers conditional call routing, using context-based inputs and versatile selection capabilities.

To find out more that full capabilities of Avaya Aura Elite, download our factsheet or request a demo from our Avaya experts.